🔸 1. Who can register on DivyaShaadi?

Only individuals from the Maru Prajapati Samaj are allowed to create profiles. This ensures a focused and community-driven platform for genuine matches.

🔸 2. How do I create an account?

Click on the Register button on the homepage, fill in your basic details, verify your mobile number via OTP (MSG91), and start creating your profile.

🔸 3. Is there a membership fee?

Basic registration is free. However, to access premium features such as viewing contact details or sending direct messages, a paid membership is required. All payments are non-refundable.

🔸 4. How does the AI-based match percentage work?

Our intelligent matchmaking engine uses profile data, preferences, and compatibility factors to show a visible match percentage — helping you identify the most suitable profiles.

🔸 5. Is my personal information safe?

Yes. Your data is stored securely, and only verified users can access certain information. We never share your details with third parties without your consent.

🔸 6. How can I report a fake or abusive profile?

You can click on the "Report Profile" option or email us directly at report@divyashaadi.com. All reports are confidential and reviewed within 24–48 hours.

🔸 7. Can family members manage the profile?

Absolutely! Parents or guardians can create and manage profiles on behalf of their sons or daughters.

🔸 8. Can I delete or deactivate my profile?

Yes. You can deactivate or delete your profile anytime from your account settings. Once deleted, the profile cannot be recovered.

🔸 9. What happens if I forget my password?

Use the “Forgot Password” link on the login page to reset it using your registered email or mobile number.

🔸 10. How do I contact support?

You can reach us via:

• 📧 Email: support@divyashaadi.com

• 📞 Phone: +91-9619265692

• 🕘 Support Hours: Monday to Saturday, 10 AM – 6 PM IST